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78200X - Avaya IP Office™ Platform Configuration and Maintenance Exam is a part of the Avaya certification track. This accreditation program is used to qualify and reward candidates who work with Avaya digital communications applications, services, and devices. Moreover, Avaya's systematic skill progression learning pathways direct individuals through acquiring the knowledge for a particular competence level and prepare them to earn the optimal certification.
Exam Basics
The Avaya 78200X exam verifies that an individual has attained a higher degree of proficiency in using core and dynamic IP Office Platform Solution products. It verifies one’s ability to efficiently perform the installation, maintenance, and troubleshooting tasks. Besides, the test is ideal for field maintenance and support engineers performing or managing fault-finding activities on IP Office.
Certification Paths’ Overview
78200X Avaya IP Office Platform Configuration and Maintenance Exam is a must if you plan to earn the following two certifications: ACSS - Avaya IP Office Platform and ACSS - Avaya IP Office Contact Center. The first one refers to the candidate's ability to diagnose, isolate, and endorse the Avaya IP Office Platform within the Avaya Midmarket Team Engagement Solution at an intermediate to an advanced stage. Consequently, the second mentioned certificate verifies that the candidate has demonstrated proficiency in diagnosing, isolating, and supporting the Avaya IP Office Contact Center as part of the Avaya Midmarket Team Engagement Solution. Note that the associated training for this exam is only available for Avaya Partners, Customers, and Associates.
Exam Outlines
78200X exam contains 67 questions and requires one to achieve a score of at least 70% or above to pass. This test has a time limit of 90 minutes for the candidate to complete. The pricing is not the same for all applicants and varies from country to country, so visit the Pearson VUE website to learn more about the fee you should pay to enroll.
When it comes to the topics included in the exam syllabus, they relate to the four knowledge areas and focus on the objectives mentioned below:
The architecture of the Avaya IP Office Platform
- Versions and options of the IP Office Platform.
- Evaluating the IP Office's applications and requirements.
- Specifying system’s specifications based on a customer situation.
- Identifying the best-tailored approach for a particular customer requirement.
Implementation of IP Office
- Installing the IP500 V2 on your device.
- Installing the IP Office Server Edition on your computer.
- Licensing the IP Office Platform
Configuration of the IP Office
- Configuring IP Office Platform using management user interfaces.
- Configuring the apps such as Voicemail Pro and one-X Portal.
- Setting up the security features.
- Implementing an IP Office solution that is personalized to your needs.
IP Office Maintenance
- Using proper tools to carry out a test plan.
- Diagnosing and solving the problem given a troubleshooting scenario.
- Handling the upgrade procedures and validating the upgrade status.
Resources to Prepare for the Exam
There are many study resources available on the Avaya website, including video-based training, instructor-led training, and more. However, it is always a good idea to check out the additional materials provided by third parties that can be easily found on the internet. Here are some suggested books from Amazon to help you prepare for 78200X test:
- Packet Guide to Voice over IP: A system administrator's guide to VoIP technologies [1st Edition] by Bruce Hartpence
With this book, you will discover all the important concepts of VoIP services. Also, you will get a firsthand look at network data packets from the time the phones turn on to the time they're disconnected. This edition is suitable for professionals looking to improve their skill set in VoIP’s standardized RTP and RTCP transport protocols, video and voice codecs, traditional telephony, SIP, and other related areas. Besides, VoIP Endpoints and technologies is one of the major domains covered in this exam. One more reason to use this book is that each chapter contains a set of structured questionnaires as well as hands-on lab activities.
- How to Start a VoIP Business: A Six-Stage Guide to Becoming a VoIP Service Provider [1st Edition] by Vilius Stanislovaitis
This guide will teach you how to launch services like SIP trunking, call shops, call origination, and mobile VoIP, among the rest. By going through it, you will also learn more about how VoIP is regulated in different countries, infrastructure for VoIP businesses, VoIP termination providers, and how to properly launch, adjust, and grow your VoIP business. This book will undoubtedly assist you in improving your knowledge of the exam objectives and sharpening your VoIP skills.
- SIP: Understanding the Session Initiation Protocol, Fourth Edition [4th Edition], by Alan B. Johnston
This book demonstrates how SIP can be used to offer telecommunication feature sets in a highly scalable and cost-effective manner, assisting practitioners in the design of next-generation networks and the development of new applications and software stacks. SIP as a key component in the Internet multimedia conferencing architecture, request and response messages, devices in a typical network, types of servers, and SIP headers are among the other topics covered.
- Delivering Voice Over IP Networks by Daniel Minoli and Emma Minoli
This guide contains up-to-date information about signaling protocol advancements, second-generation switching, and the growth of non-switched alternatives, as well as lessons learned from implementation. Furthermore, the book covers network architectures used to support VoIP, efficiency, and voice quality considerations, as well as compression and integration methods for IP transmissions in detail. With it, you will not just boost your knowledge but will gain an understanding of how to apply these concepts as well.
Career Benefits
When hiring managers look at your resume, having an Avaya certificate would definitely give you an advantage. Websites like Indeed reveal thousands of positions looking for candidates with Avaya skills or qualifications. Maintenance engineer, network maintenance engineer, technical manager, infrastructure engineer, and telephony specialist are among the roles available, as well as some sales specialist and account manager vacancies. Besides, Avaya’s skills lead to an increased compensation package. For instance, according to PayScale, Avaya engineers receive an average annual salary of $105k.
Conclusion
While passing 78200X - Avaya IP Office™ Platform Configuration and Maintenance Exam is challenging for many IT professionals, it comes with numerous benefits. Once you pass the test and earn the Avaya certification, you will prove your competence and boost your career potential. Every year, thousands of candidates choose Avaya to make a powerful breakthrough in IT, so register for the exam and join this community of certified individuals.
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