820-605: Cisco Customer Success Manager (CSM) Certification Video Training Course
The complete solution to prepare for for your exam with 820-605: Cisco Customer Success Manager (CSM) certification video training course. The 820-605: Cisco Customer Success Manager (CSM) certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including Cisco CSM 820-605 exam dumps, study guide & practice test questions and answers.
820-605: Cisco Customer Success Manager (CSM) Certification Video Training Course Exam Curriculum
Introduction
Customer and Industry Trends
Defining Custoner Success and the CSM Role
Engaging the Customer for Success
Addressing Barriers
Customer Success Management Activities
Course Review
Introduction
-
3:54
1. Introduction
Customer and Industry Trends
-
7:28
1. Impact of Market Transition
-
6:16
2. Transition to Subscription Models
-
6:25
3. Customer Lifecycle Journey
Defining Custoner Success and the CSM Role
-
5:10
1. Defining Customer Success
-
4:31
2. Value of Customer Success
-
8:04
3. Impact to Business Practice
-
6:27
4. Measurements of Success
Engaging the Customer for Success
-
10:17
1. Preparing to Engage
-
8:56
2. Relationship between Business Outcomes and Technology
-
8:30
3. Health Index
-
8:27
4. Success Plan
-
8:39
5. Key Performance Indicators
-
6:30
6. RACI
Addressing Barriers
-
4:22
1. Addressing Barriers
-
9:32
2. Addressing Barriers - Part Two
-
3:26
3. Case Study
-
7:30
4. Case Study Excercise
-
16:01
5. Role Play
Customer Success Management Activities
-
9:55
1. Customer Communication
-
6:22
2. Deployment Planning
-
6:50
3. Quarterly Success Reviews
-
6:06
4. Expand and Renewals
Course Review
-
3:15
1. Course Review
About 820-605: Cisco Customer Success Manager (CSM) Certification Video Training Course
820-605: Cisco Customer Success Manager (CSM) certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.
Prepaway's 820-605: Cisco Customer Success Manager (CSM) video training course for passing certification exams is the only solution which you need.
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820-605 Premium Bundle
- Premium File 149 Questions & Answers. Last update: Mar 21, 2025
- Training Course 24 Video Lectures
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