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ITILSC-OSA: ITIL Service Capability Operational Support and Analysis Training Course
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ITILSC-OSA: ITIL Service Capability Operational Support and Analysis Certification Video Training Course

The complete solution to prepare for for your exam with ITILSC-OSA: ITIL Service Capability Operational Support and Analysis certification video training course. The ITILSC-OSA: ITIL Service Capability Operational Support and Analysis certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including ITIL ITILSC-OSA exam dumps, study guide & practice test questions and answers.

118 Students Enrolled
286 Lectures
06:05:28 Hours

ITILSC-OSA: ITIL Service Capability Operational Support and Analysis Certification Video Training Course Exam Curriculum

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1

Course Introduction

2 Lectures
Time 00:02:07
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2

Course Introduction

15 Lectures
Time 00:12:19
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3

Introduction to Operational Support & Analysis

20 Lectures
Time 00:31:18
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4

Service Operation Processes

127 Lectures
Time 03:02:32
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5

OSA Common Activities

25 Lectures
Time 00:26:44
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6

Service Operation Functions

45 Lectures
Time 00:48:15
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7

Organize & Implement

52 Lectures
Time 01:02:13

Course Introduction

  • play 1. Course Introduction
    00:32
  • play 2. Instructor Introduction
    01:35

Course Introduction

  • play 1. Course Introduction
    00:32
  • play 2. Course Organization
    00:22
  • play 3. Welcome to the Course!
    00:34
  • play 4. Mentoring Community Introductions
    00:45
  • play 5. Why Are You Here?
    00:47
  • play 6. Using Bloom’s Taxonomy
    01:10
  • play 7. What do you Expect?
    00:37
  • play 8. Housekeeping in the Online Classroom
    01:03
  • play 9. Course Conventions & Agenda
    00:08
  • play 10. Conventions Used
    00:54
  • play 11. Quizzes & Exercises
    00:44
  • play 12. ITIL Qualification Scheme
    00:47
  • play 13. ITIL Capability Exam
    01:08
  • play 14. Getting Started in an Online Classroom
    02:26
  • play 15. Section Review
    00:23

Introduction to Operational Support & Analysis

  • play 1. Introduction to Operational Support & Analysis
    00:26
  • play 2. Service Operation
    00:19
  • play 3. SO & the Service Lifecycle
    00:52
  • play 4. Managing Across the Lifecycle
    03:27
  • play 5. Purpose, Goals & Objectives of Service Operation
    00:52
  • play 6. Scope of Service Operation
    01:55
  • play 7. Value of Service Operation
    01:38
  • play 8. Principles of OSA
    00:48
  • play 9. Fundamentals of Service Operation
    03:14
  • play 10. The Principle of Service Operation
    02:15
  • play 11. Achieving Balance in Service Operation
    02:39
  • play 12. Balancing Stability & Responsiveness
    02:33
  • play 13. Balancing QoS & CoS
    01:09
  • play 14. Balancing Reactive & Proactive
    01:59
  • play 15. Providing Service
    02:22
  • play 16. SO & Other Lifecycle Stages
    02:16
  • play 17. OSA Summary
    00:09
  • play 18. OSA Summary
    01:11
  • play 19. Checkpoint
    00:09
  • play 20. Section Review
    01:06

Service Operation Processes

  • play 1. Introduction to Service Operation Processes
    00:32
  • play 2. Event Management
    00:31
  • play 3. The Service Operation Model
    04:31
  • play 4. The Processes of Service Operation
    01:05
  • play 5. Introduction
    01:16
  • play 6. Purpose, Goals & Objectives
    01:42
  • play 7. Scope
    00:52
  • play 8. Value to the Business
    01:58
  • play 9. Concepts
    02:20
  • play 10. Activities of Event Management
    00:41
  • play 11. Event Occurrence & Notification
    03:24
  • play 12. Event Detection & Filtering
    01:08
  • play 13. Event Significance & Correlation
    02:09
  • play 14. Event Response Trigger & Selection
    01:10
  • play 15. Event Review & Closure
    01:25
  • play 16. Designing for Event Management
    01:15
  • play 17. Instrumentation
    01:41
  • play 18. Error Messaging
    01:07
  • play 19. Event Detection & Alert Mechanisms
    01:30
  • play 20. Identification of Thresholds
    01:06
  • play 21. Triggers, Inputs & Outputs
    02:13
  • play 22. Process Relationships
    02:16
  • play 23. Information
    01:18
  • play 24. Critical Success Factors
    03:06
  • play 25. Challenges & Risks
    03:06
  • play 26. Summary
    01:55
  • play 27. Incident Management
    00:34
  • play 28. Introduction
    01:14
  • play 29. Purpose, Goals & Objectives
    01:21
  • play 30. Scope
    00:38
  • play 31. Value to the Business
    01:46
  • play 32. Concepts
    02:25
  • play 33. Activities of Incident Management
    00:22
  • play 34. Incident Logging
    00:56
  • play 35. Incident Categorization
    01:36
  • play 36. Categorization
    01:07
  • play 37. Incident Priority
    01:10
  • play 38. Incident Escalation
    01:13
  • play 39. Incident Diagnosis
    01:16
  • play 40. Incident Resolution & Recovery
    01:13
  • play 41. Incident Closure
    02:11
  • play 42. Expanded Incident Lifecycle
    04:20
  • play 43. Incident Management – Roles
    01:01
  • play 44. Triggers, Inputs & Outputs
    01:36
  • play 45. Process Relationships
    01:59
  • play 46. Information
    01:21
  • play 47. Critical Success Factors
    02:00
  • play 48. Challenges & Risks
    03:38
  • play 49. Summary
    01:26
  • play 50. Lesson: Request Fulfillment
    00:36
  • play 51. Introduction
    00:53
  • play 52. Purpose, Goals & Objectives
    01:00
  • play 53. Scope
    01:14
  • play 54. Value to the Business
    01:38
  • play 55. Concepts
    01:51
  • play 56. Activities of Request Fulfillment
    01:36
  • play 57. Menu Selection
    01:27
  • play 58. Financial Approval
    01:09
  • play 59. Other Approval
    00:54
  • play 60. Fulfillment
    00:51
  • play 61. Closure
    00:39
  • play 62. Triggers, Inputs & Outputs
    01:12
  • play 63. Process Relationships
    02:00
  • play 64. Information
    00:45
  • play 65. Critical Success Factors
    01:53
  • play 66. Challenges & Risks
    01:52
  • play 67. Summary
    00:53
  • play 68. Problem Management
    00:36
  • play 69. Introduction
    01:08
  • play 70. Purpose, Goals & Objectives
    01:17
  • play 71. Scope
    01:09
  • play 72. Concepts
    01:27
  • play 73. Value to the Business
    01:23
  • play 74. Activities of Problem Management
    02:06
  • play 75. Managing the Problem
    01:42
  • play 76. Problem Detection
    01:19
  • play 77. Problem Logging
    00:56
  • play 78. Problem Categorization
    00:40
  • play 79. Problem Prioritization
    01:15
  • play 80. Problem Investigation & Diagnosis
    01:16
  • play 81. Workarounds
    01:31
  • play 82. Raising a Known Error Record
    00:52
  • play 83. Problem Resolution
    01:03
  • play 84. Problem Closure
    00:40
  • play 85. Major Problem Review
    01:07
  • play 86. Development Errors
    01:32
  • play 87. Problem Analysis Techniques
    01:21
  • play 88. Managing the Known Error
    02:23
  • play 89. Triggers, Inputs & Outputs
    01:59
  • play 90. Relationships
    02:34
  • play 91. Information
    01:19
  • play 92. Critical Success Factors
    03:38
  • play 93. Challenges & Risks
    03:15
  • play 94. Summary
    02:20
  • play 95. Access Management
    00:35
  • play 96. Introduction
    00:56
  • play 97. Purpose, Goals & Objectives
    00:58
  • play 98. Scope
    01:00
  • play 99. Value to the Business
    01:19
  • play 100. Concepts
    01:10
  • play 101. Activities of Access Management
    00:42
  • play 102. Access Request
    01:17
  • play 103. Access Verification
    01:06
  • play 104. Provide Rights
    01:04
  • play 105. Monitor Identity Status
    01:03
  • play 106. Log & Track Access
    01:29
  • play 107. Remove or Restrict Rights
    00:48
  • play 108. Triggers, Inputs & Outputs
    00:53
  • play 109. Relationships
    01:56
  • play 110. Information
    01:00
  • play 111. Critical Success Factors
    01:28
  • play 112. Challenges & Risks
    02:11
  • play 113. Summary
    01:09
  • play 114. Operational Activities of Other Lifecycle Processes
    00:49
  • play 115. Introduction
    01:08
  • play 116. Change Management
    01:33
  • play 117. Service Asset & Configuration Management
    00:56
  • play 118. Release & Deployment Management
    00:36
  • play 119. Knowledge Management
    00:44
  • play 120. Capacity Management
    01:34
  • play 121. Availability Management
    01:02
  • play 122. IT Service Continuity Management
    00:57
  • play 123. Financial Management
    01:10
  • play 124. Lesson: Service Operation Processes Summary
    00:09
  • play 125. Service Operation Process Summary
    02:16
  • play 126. Checkpoint
    00:14
  • play 127. Section Review
    01:34

OSA Common Activities

  • play 1. Common Activities
    00:20
  • play 2. OSA Common Activities
    00:24
  • play 3. Introduction
    03:22
  • play 4. Service Operation - Common Activities
    00:47
  • play 5. Monitoring & Control
    01:07
  • play 6. Control Loop
    03:38
  • play 7. OSA's Common Activities
    00:38
  • play 8. IT Operations
    00:37
  • play 9. Mainframe Management
    00:32
  • play 10. Server Management & Support
    00:52
  • play 11. Network Management
    00:48
  • play 12. Storage & Archive
    00:30
  • play 13. Database Management
    01:28
  • play 14. Directory Services Management
    01:03
  • play 15. Desktop Support
    01:10
  • play 16. Middleware Management
    00:46
  • play 17. Internet/Web Management
    01:14
  • play 18. Facilities & Datacenter Management
    01:03
  • play 19. Data Center Strategies
    01:14
  • play 20. IT Security Management – ISO/IEC Security Standards
    01:12
  • play 21. Improvement of Operational Activities
    01:38
  • play 22. Common Activities Summary
    00:16
  • play 23. Common Activities Summary
    00:41
  • play 24. Checkpoint
    00:08
  • play 25. Section Review
    01:18

Service Operation Functions

  • play 1. Service Desk Function
    00:28
  • play 2. Service Desk Function (Cont.)
    00:24
  • play 3. Introduction to Service Operation Functions
    00:32
  • play 4. Introduction to Service Desk
    02:25
  • play 5. Service Desk
    00:18
  • play 6. Service Desk – Role
    01:29
  • play 7. Service Desk – Objectives
    01:06
  • play 8. Service Desk – Organizational Structures
    01:58
  • play 9. Outsourcing Issues
    01:57
  • play 10. Service Desk – Staffing
    02:18
  • play 11. Service Desk – Metrics
    01:35
  • play 12. Technical Management Function
    00:25
  • play 13. Introduction to Technical Management
    00:46
  • play 14. Technical Management
    00:24
  • play 15. Technical Management – Role
    00:57
  • play 16. Technical Management – Objectives
    01:12
  • play 17. Generic Technical Management Activities
    01:12
  • play 18. Technical Management – Organizational Structures
    00:47
  • play 19. Technical Management – Design, Maintenance & Support
    01:27
  • play 20. Technical Management – Metrics
    01:06
  • play 21. Technical Management - Documentation
    00:53
  • play 22. IT Operations Management
    00:36
  • play 23. Introduction to IT Service Operations Management
    00:40
  • play 24. IT Operations
    00:25
  • play 25. IT Operations – Role
    01:13
  • play 26. IT Operations – Objectives
    00:32
  • play 27. IT Operations – Organizational Structures
    01:09
  • play 28. IT Operations – Metrics
    00:44
  • play 29. Operations Management - Documentation
    01:00
  • play 30. Application Management Function
    00:25
  • play 31. Introduction to Application Management
    00:40
  • play 32. Application Management
    00:33
  • play 33. Application Management – Role
    01:17
  • play 34. Application Management – Objectives
    01:07
  • play 35. Application Management - Principles
    01:20
  • play 36. Application Lifecycle
    02:05
  • play 37. Application Management – Generic Activities
    02:01
  • play 38. Application Management – Organizational Structures
    01:25
  • play 39. Application Management – Roles & Responsibilities
    01:10
  • play 40. Application Management – Metrics
    01:01
  • play 41. Application Management – Documentation
    01:29
  • play 42. Service Operation Functions Summary
    00:08
  • play 43. Service Operation Functions Summary
    01:40
  • play 44. Checkpoint
    00:08
  • play 45. Section Review
    01:50

Organize & Implement

  • play 1. Organizational Structures
    00:44
  • play 2. Organizational Structures
    00:26
  • play 3. Organizational Structures (Cont.)
    00:30
  • play 4. Specialization Based Structures
    01:22
  • play 5. Activity Based Structures
    01:27
  • play 6. Process Based Structures
    01:25
  • play 7. Geography Based Structures
    01:22
  • play 8. Hybrid Structures
    01:11
  • play 9. Roles & Responsibilities
    00:11
  • play 10. Introduction
    01:29
  • play 11. Generic Roles
    00:38
  • play 12. Service Owner
    00:49
  • play 13. Process Owner
    01:03
  • play 14. Process Manager
    00:50
  • play 15. Process Practitioner
    00:57
  • play 16. OSA - Roles
    00:21
  • play 17. Service Desk
    01:20
  • play 18. Technical Management
    00:38
  • play 19. IT Operations
    00:45
  • play 20. Application Management
    00:36
  • play 21. Event Management
    01:42
  • play 22. Incident Management
    02:04
  • play 23. Request Fulfillment
    01:08
  • play 24. Problem Management
    01:20
  • play 25. Access Management
    00:54
  • play 26. Technology Considerations
    00:18
  • play 27. Technology Considerations
    01:18
  • play 28. Service Management Tools
    00:38
  • play 29. Generic Technology Considerations
    03:23
  • play 30. Tool Evaluation Criteria
    01:14
  • play 31. Event Management Desired Features
    01:51
  • play 32. Incident Management Desired Features
    01:36
  • play 33. Request Fulfillment Desired Features
    01:00
  • play 34. Problem Management Desired Features
    01:18
  • play 35. Access Management Desired Features
    01:10
  • play 36. Service Desk Desired Features
    01:40
  • play 37. Implementing OSA
    01:05
  • play 38. Implementation
    00:55
  • play 39. Managing Change
    00:43
  • play 40. Project Management
    01:13
  • play 41. Assessing & Managing Risk
    01:15
  • play 42. Involvement in Design & Transition
    01:59
  • play 43. Planning & Implementing Technology
    01:17
  • play 44. Challenges, CSFs & Risks
    01:36
  • play 45. Challenges
    02:40
  • play 46. Critical Success Factors
    01:36
  • play 47. Risks
    01:33
  • play 48. Organize & Implement Summary
    00:10
  • play 49. Organize & Implement Summary
    01:03
  • play 50. Checkpoint
    00:12
  • play 51. Section Review
    01:40
  • play 52. Course Closure
    02:42
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About ITILSC-OSA: ITIL Service Capability Operational Support and Analysis Certification Video Training Course

ITILSC-OSA: ITIL Service Capability Operational Support and Analysis certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

Prepaway's ITILSC-OSA: ITIL Service Capability Operational Support and Analysis video training course for passing certification exams is the only solution which you need.

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  • Premium File 26 Questions & Answers. Last update: Feb 20, 2025
  • Training Course 286 Video Lectures
 
$84.98
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Free ITILSC-OSA Exam Questions & ITIL ITILSC-OSA Dumps
Itil.Test-inside.Itilsc-osa.v2025-01-26.by.matas.15qs.ete
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