CIS-CSM: Certified Implementation Specialist - Customer Service Management Certification Video Training Course
The complete solution to prepare for for your exam with CIS-CSM: Certified Implementation Specialist - Customer Service Management certification video training course. The CIS-CSM: Certified Implementation Specialist - Customer Service Management certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including ServiceNow CIS-CSM exam dumps, study guide & practice test questions and answers.
CIS-CSM: Certified Implementation Specialist - Customer Service Management Certification Video Training Course Exam Curriculum
Introduction to ServiceNow CSM
CSM Fundamentals and Core Concepts
Case and Account Management
Advanced CSM Capabilities
CSM Process Automation
CSM Security and Compliance
Reporting and Performance Monitoring
CSM Implementation Strategies
Introduction to ServiceNow CSM
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4:17
1. Overview of ServiceNow CSM
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6:02
2. Understanding the ServiceNow Platform
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5:40
3. Role of a ServiceNow CSM Implementation Specialist
CSM Fundamentals and Core Concepts
-
5:59
1. Customer Service Management Basics
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5:52
2. Understanding CSM Data Model
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5:50
3. CSM Application Architecture
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5:17
4. CSM Roles and Responsibilities
Case and Account Management
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4:28
1. Introduction to Case Management
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3:51
2. Understanding Account and Contact Management
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3:55
3. Case Assignment and Routing
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3:51
4. Service Level Agreements (SLAs) in CSM
Advanced CSM Capabilities
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3:45
1. CSM Portal and Customer Experience
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3:47
2. Knowledge Management in CSM
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3:59
3. Integrating CSM with Other Applications
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4:45
4. Performance Analytics for CSM
CSM Process Automation
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4:22
1. Automating Workflows in CSM
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4:14
2. Business Rules in CSM
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4:22
3. Introduction to Predictive Intelligence in CSM
CSM Security and Compliance
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2:53
1. Overview of Security in CSM
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2:50
2. Compliance and Regulatory Requirements in CSM
Reporting and Performance Monitoring
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3:10
1. Introduction to CSM Reporting
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3:11
2. Customizing Reports in CSM
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2:44
3. Dashboard Creation in CSM
CSM Implementation Strategies
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3:43
1. CSM Implementation Best Practices
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3:32
2. Customer Onboarding and Transition
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3:50
3. Post-Implementation Considerations
About CIS-CSM: Certified Implementation Specialist - Customer Service Management Certification Video Training Course
CIS-CSM: Certified Implementation Specialist - Customer Service Management certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.
Prepaway's CIS-CSM: Certified Implementation Specialist - Customer Service Management video training course for passing certification exams is the only solution which you need.
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CIS-CSM Premium Bundle
- Premium File 241 Questions & Answers. Last update: Nov 20, 2024
- Training Course 26 Video Lectures
| Free CIS-CSM Exam Questions & ServiceNow CIS-CSM Dumps | ||
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| Servicenow.passcertification.cis-csm.v2021-08-05.by.evie.35q.ete |
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Downloads: 1257
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Size: 47.24 KB
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| Servicenow.selftestengine.cis-csm.v2020-09-23.by.carter.35q.ete |
Views: 471
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