CIS-ITSM: Certified Implementation Specialist - IT Service Management Certification Video Training Course
The complete solution to prepare for for your exam with CIS-ITSM: Certified Implementation Specialist - IT Service Management certification video training course. The CIS-ITSM: Certified Implementation Specialist - IT Service Management certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including ServiceNow CIS-ITSM exam dumps, study guide & practice test questions and answers.
CIS-ITSM: Certified Implementation Specialist - IT Service Management Certification Video Training Course Exam Curriculum
Introduction
Incident Management
Problem Management
Change Management
Knowledge Management
Service Catalog and Request Management
Configuration Management Database
Bonus Lectures
Introduction
-
2:19
1. Introduction
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6:34
2. Overview of ServiceNow ITSM and the ServiceNow platform
-
7:03
3. Navigating the ServiceNow interface
-
5:20
4. Spin up your own free Developer Instance
Incident Management
-
2:14
1. Incident Management Section Introduction
-
8:16
2. An Overview of Incident Management
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7:45
3. Incident Management Lifecycle Hands-On
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4:32
4. Incident Management Architecture
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7:23
5. ServiceNow Incident Management Features and Functionality
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3:51
6. Service Level Management Overview
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6:21
7. Service Level Agreement Management Hands-On
-
2:13
8. Major Incident Management Overview
-
6:43
9. Major Incident Management Hands-On
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2:07
10. Supporting VIP users in ServiceNow Incident Management
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4:32
11. Understanding Roles and Permissions in Incident Management
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4:23
12. How to Automate Incident Assignment
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5:38
13. Configuring Incident Management
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6:10
14. Configuring Notifications in ServiceNow
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4:04
15. Incident Management Scoping Workshops
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4:27
16. Incident Management Reports and Dashboards
Problem Management
-
2:47
1. Problem Management Section Intro
-
7:48
2. Introduction to Problem Management in ServiceNow
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4:44
3. Problem Management Architecture
-
6:07
4. Creating and Managing Problem Records in ServiceNow
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8:28
5. Root Cause Analysis and Problem Resolution
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3:24
6. Problem Resolution and Closure
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5:31
7. Problem Management Roles & Permissions
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3:37
8. Problem Reporting and Trend Analysis
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3:33
9. Facilitating Problem Management Scoping Workshops
Change Management
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3:38
1. Change Management Section Intro
-
8:15
2. Change Management Overview
-
3:11
3. The Change Management Lifecycle
-
8:15
4. Creating and Managing Change Requests in ServiceNow
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5:11
5. Change Approval Hands-On
-
7:40
6. Running CAB meetings using ServiceNow
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3:55
7. Change Planning and Scheduling
-
4:14
8. Change Implementation
-
7:53
9. Working with Standard Changes
-
2:59
10. Change Management Configuration and Security Roles
-
4:09
11. Understanding and Configuring Change Models
-
4:18
12. Understanding and Configuring Change Approval Policies
-
6:24
13. Release and Deployment Management
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4:23
14. Change Management Reporting and Compliance
-
4:16
15. Change Management Scoping Workshops
-
1:16
16. Change Management Section Closure
Knowledge Management
-
4:08
1. Knowledge Management Section Intro
-
2:45
2. Creating and Managing Knowledge Bases
-
5:01
3. Creating and Publishing Knowledge Articles
-
4:59
4. Knowledge Article Lifecycle
-
3:27
5. Searching the Knowledge Base
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4:39
6. Knowledge Article Collaboration and Feedback
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5:32
7. Guided Setup for Knowledge Management
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3:48
8. Knowledge Management Security Roles
-
2:05
9. Knowledge Management Section Closure
Service Catalog and Request Management
-
3:18
1. Service Catalog and Request Management Section Intro
-
4:00
2. Introduction to Service Catalog and Request Management
-
3:44
3. Designing and Configuring Service Catalogs in ServiceNow
-
11:40
4. Creating and Managing Catalog Items and Offerings
-
6:31
5. Defining and Automating Service Workflows
-
4:39
6. Understanding Order Guides
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2:43
7. Understanding Record Producers
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6:15
8. Managing Service Requests and Fulfillment
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1:24
9. Defining SLAs for Request Fulfillment
-
1:16
10. Service Catalog and Request Management Section Closure
Configuration Management Database
-
2:48
1. CMDB Section Introduction
-
7:26
2. ServiceNow's CMDB and CSDM Explained
-
5:00
3. Understanding the CMDB and its Components
-
5:03
4. Understanding CI Relationships in the CMDB.
-
6:30
5. Populating the CMDB
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3:17
6. Understanding CMDB Baselines
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1:48
7. Understanding the CMDB Health Dashboard
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1:22
8. Working with the CMDB Data Manager
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0:59
9. CMDB Section Closure
Bonus Lectures
-
1:27
1. ChatGPT integration with ServiceNow Incident Management introduction
-
5:29
2. Use Case 1: Integrate ServiceNow Virtual Agent with ChatGPT
-
4:20
3. Use Case 2: Let ChatGPT choose Incident Categorization.
-
1:52
4. ITSM role requirement Cheat sheet
About CIS-ITSM: Certified Implementation Specialist - IT Service Management Certification Video Training Course
CIS-ITSM: Certified Implementation Specialist - IT Service Management certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.
Prepaway's CIS-ITSM: Certified Implementation Specialist - IT Service Management video training course for passing certification exams is the only solution which you need.
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CIS-ITSM Premium Bundle
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- Training Course 77 Video Lectures
| Free CIS-ITSM Exam Questions & ServiceNow CIS-ITSM Dumps | ||
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